How Can We Help You?

QUICK ASSISTS

The answers to our most frequently asked questions are below and just one click away. Please contact us if your question, or concern is not answered here. We’ll love to here from you.

Quick FAQs

If you have any questions, concerns, comments, need help with ordering, or anything in general about Boccela, you can contact us by email: contact@Boccela. Our answering time is usually less than 24 hours.

Our processing time is about 2-7 business days after payment, but generally about 97% of our orders are shipped within 5 business days, and more than a half of our orders are shipped within 3 business days or less. Then you should add shipping times on top of processing time depending on the shipping service of your choice. To find out about our shipping times and option click here.

Downloadable Items are available for download after the customer makes the payment on our website. The customer can download the purchased item in 3 ways: 1- After payment is accepted you will be provided with the download link. 2- You will be receiving an email with the invoice of you purchase, and with the download link. 3- You can go to (My Account) from our menu bar, and download all your downloadable items that you purchased on our website.

We design our apparel to help you feel happy, express yourself, and enjoy your life at your own terms. So if they’re are not working exactly right for you, we’ve got you covered. When you buy from our online store, we provide you with 30-days to take your Boccela item, confidently knowing you can return any item, for any reason within 30-days, after you received your item. That even includes custom Boccela designed by you. No questions asked, and no shipping costs for Boccela's members. And after 30-days, you can still return items if they’re unworn and unwashed.

So go ahead, shop with confidence, and enjoy our 30-days, risk-free trial.

You can track your now order by clicking here

When your order ships, you’ll receive an email with a link to shipping and tracking information. Items may be arriving in separate packages, but we’ll email you each time one ships. We’ll also notify you of any delays if an issue arises with your order. To read more information about tracking your order click here.

You can't change your order after it being placed. But if you find issues with your order, contact us right away before the item gets shipped. The window between when you place your order and when we start processing it.

If your order is cancelled, we’ll notify you via email. The reasons for cancellations may include any of the following: The item ran out of stock. The payment method you provided was declined.

You’ll receive an email with a link with the shipping and tracking information once your order ships. You can also access the shipping and tracking information from your Order History, and by clicking here.

Log into your account and select My Account, then click on Account details to update your personal information. You can also click here.

Log into your account and select My Account, then click on Orders. You can also click here.

If you would like to stop receiving marketing or promotional communications via email from Boccela, you may opt out of such communications by Site registrants may opt-out of receiving further communications from Company. Registrants may, at any time, choose not to receive promotional emails from Company or Network Sites by (1) following the “unsubscribe” instructions in any such e-mail received by registrant, or (2) writing to contact@boccela.com.

Got More Questions?

Customer’s feedbacks are the lifeblood of our business. Tell us what’s on your mind, good or bad. We respond to all customer’s feedbacks and look forward to hearing from you!. Please fill out the form below.

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